Own the search that happens when the AC dies

Right after the service call or install closes out, by text first and email second. For seasonal tune-ups on a maintenance plan we can space requests so the same customer is asked at most once or twice a year.

It follows your job volume, so spring and fall will be slower, and that is fine. What matters is that the busy seasons, when you might complete hundreds of calls, all convert into review growth instead of slipping by unasked.

That is where independents tend to gain the most. You may never outspend a national brand on ads, but a local profile with recent, specific reviews can absolutely stand next to theirs on the map, and that map result is free.

If it becomes a public review, you hear about it the day it posts and get a suggested reply that lays out the warranty facts calmly and offers to make it right. Handled well, a warranty dispute in your reviews can end up showing readers how you stand behind your work.

By default every completed job triggers a request, because filtering to happy customers only, sometimes called review gating, violates Google's policies. If a specific job is in open dispute, you can pause its request until the matter is resolved.

Yes. The log ties each review back to the job that generated it, and the monthly report summarizes it by job type. Several HVAC clients use that to show techs and advisors how their work reads in public.